Terms and Conditions for Cleaners Tufnellpark

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners Tufnellpark to customers who book domestic or commercial cleaning work. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to be bound by the terms below. Please read them carefully before placing an order for any cleaner service, as they explain how bookings are accepted, how payments are processed, when cancellations may apply, and what responsibilities each party has.

These terms apply to regular cleaning, one-off cleaning, deep cleaning, after-builders cleaning, end of tenancy cleaning, and related specialist services unless a separate written agreement states otherwise. Where a specific service requires additional conditions, those conditions will apply alongside these general terms. In the event of any inconsistency, the specific service terms will take priority over the general wording in this document. References to “we”, “us”, and “our” mean the service provider operating under the name Cleaners Tufnellpark; references to “you” and “your” mean the customer, client, or person making the booking.

We may update these terms from time to time to reflect changes in law, operational practice, pricing structures, or service standards. The version in force at the time of your booking will govern that booking unless a later written variation has been agreed. Continued use of our cleaning services after an update takes effect will be treated as acceptance of the revised terms.

1. Booking process

All bookings are subject to availability and are only confirmed once we have accepted your request and provided a confirmation by email, text, or other written method. A booking request does not create a binding contract until it has been accepted by us. We may request additional information before confirming a visit, including the property type, access arrangements, parking restrictions, service scope, and any areas requiring special attention.

When you book a cleaner in Tufnellpark or any other service location, you must provide accurate and complete details. This includes the size of the property or premises, the type of cleaning required, the preferred date and time, whether equipment or products are required, and any hazards or limitations that could affect the work. If the information supplied is incomplete or inaccurate, we may adjust the service, revise the quotation, or decline the appointment. We are not responsible for delays or additional charges caused by incorrect information provided at the time of booking.

We reserve the right to refuse or cancel a booking where we reasonably believe the requested work is unsafe, unlawful, unsuitable for the available team, or outside the scope of our services. A confirmed appointment does not guarantee that the same personnel will attend on each occasion, although we will use reasonable efforts to maintain continuity where possible. Access to the property must be arranged so that our team can begin work at the scheduled time.

2. Service scope and customer responsibilities

Our services are limited to the tasks agreed at booking or later confirmed in writing. Unless expressly included, we do not provide specialist restoration, heavy-duty waste removal, biohazard handling, or work requiring licences or permits beyond ordinary cleaning operations. The cleaner assigned to your booking will perform the agreed tasks using reasonable care and skill, and any additional requests made on the day will be subject to time availability and may incur extra charges.

You must ensure the property is in a condition that allows the work to proceed safely. This includes securing pets, making the premises accessible, advising us of fragile items, and removing or protecting valuables, cash, medicines, confidential documents, and irreplaceable belongings. We recommend that you keep such items safely stored before the visit. We are not responsible for loss or damage to items that were left in exposed, unstable, or unsuitable positions unless the loss results from our proven negligence.

If you ask us to move items, clean inside cupboards, handle stored objects, or work around delicate finishes, you accept that minor disturbances may occur despite reasonable care. Some surfaces, fabrics, fittings, or materials may be worn, untreated, delicate, or already damaged, and cleaning may reveal existing defects. We may decline to work on surfaces or items if doing so is likely to cause damage. Any refusal will be explained as far as reasonably possible.

3. Pricing and payments

Prices are usually quoted based on the information supplied at the time of booking and may be fixed, hourly, or estimated depending on the service type. Unless stated otherwise, quotations are valid only for the period indicated in the quotation or confirmation message. If the scope changes, the property size differs from the description provided, or extra work is required, we may amend the price accordingly. All charges will be made clear before or during the appointment where practicable.

Payment terms will be confirmed at the time of booking and may require full payment in advance, a deposit, payment on completion, or payment within an agreed period. We may also require card pre-authorisation or other security for certain bookings. If an invoice is issued, it must be paid by the due date shown. Late payments may result in suspended services, refusal of future bookings, or recovery action where necessary. Any bank charges, chargeback fees, or debt recovery costs caused by your payment failure may be added to the amount due where permitted by law.

Unless expressly stated, all prices include routine labour only and may not include parking, congestion-related costs, special waste disposal, or the supply of specialist materials. If any additional cost is likely to arise, we will seek approval before incurring it where reasonable. Promotional prices, discounts, and package rates may be withdrawn at any time and do not apply retrospectively unless we choose to honour them.

4. Cancellations, rescheduling, and missed appointments

You may cancel or reschedule a booking by giving us reasonable notice. The exact notice period may vary depending on the service type and will usually be stated at the time of booking. If you cancel too close to the appointment time, fail to provide access, or request cancellation after the team has already been dispatched, a cancellation fee may apply to cover lost time and travel. Where deposits have been paid, they may be retained in whole or in part if the late cancellation prevents us from filling the slot.

We may also need to reschedule or cancel a booking due to staff illness, severe weather, transport disruption, safety concerns, equipment failure, or circumstances beyond our control. In such cases, we will make reasonable efforts to offer an alternative time. If we cancel a booking that has been paid for and no suitable alternative can be arranged, we will refund the relevant amount paid for the unperformed portion of the service, subject to any lawful deductions already incurred.

If our team attends the property but cannot start or complete the work because of lack of access, inaccurate instructions, unsafe conditions, or unavailability of utilities where these are necessary, the appointment may still be charged in full or in part. This also applies where you are absent without prior arrangement and access cannot be obtained. Please ensure that keys, codes, entry instructions, or contact arrangements are correct and available at the agreed time.

5. Liability and limitations

We will perform our services with reasonable care and skill and will take appropriate steps to protect your property while working. However, our liability is limited to losses that are foreseeable and directly caused by our breach of these terms or our negligence. We are not responsible for indirect, incidental, or consequential losses, including loss of profits, business interruption, inconvenience, emotional distress, or wasted management time, except where such exclusion is not permitted by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where damage is caused by our proven negligence, our liability will normally be limited to the reasonable cost of repair or replacement, taking into account the age, condition, and depreciation of the affected item. We may choose to arrange repair, replacement, or compensation rather than paying cash directly.

We are not responsible for pre-existing damage, normal wear and tear, hidden defects, manufacturing faults, or damage caused by unsuitable materials, incorrect instructions, or the inherent vulnerability of the item or surface cleaned. If you believe a problem has occurred, you must notify us within a reasonable time and provide evidence such as photographs, a description of the issue, and any relevant supporting information so that we can investigate properly.

6. Waste regulations and disposal

All waste handling must comply with applicable UK waste rules and local legal requirements. Our cleaning teams may remove ordinary domestic waste, packaging, dust, and similar materials only where this has been agreed in advance or is incidental to the cleaning task. We do not act as an unlicensed waste carrier unless expressly stated and lawfully permitted to do so. Customers remain responsible for arranging lawful disposal of items that are not ordinary cleaning waste, including bulky items, electrical goods, hazardous waste, clinical waste, chemicals, or materials requiring specialist handling.

You must tell us in advance if there are any materials on the property that may be hazardous, restricted, or subject to special disposal rules. This includes, without limitation, sharps, solvents, paint, asbestos-containing materials, bodily fluids, fuel, oil, and contaminated items. We reserve the right to refuse to touch, move, bag, or remove such materials. If we agree to remove certain waste, you must provide accurate descriptions so that disposal can be carried out lawfully and safely.

We may separate and bag waste during the service for convenience, but any onward disposal must comply with the law and may incur extra charges. Where special disposal is needed, we may pass those costs on to you. You agree not to ask our staff to dispose of anything in a manner that would breach applicable waste, environmental, or transport regulations. If the requested disposal would be unlawful or unsafe, we will decline that part of the work.

7. Complaints, amendments, and service completion

If you are unhappy with any part of the service, you should notify us as soon as reasonably possible after completion so that we can review the issue. Any complaint should be accompanied by clear details of what is being questioned and, where relevant, photographs or other evidence. We may ask for an opportunity to revisit the property, inspect the alleged issue, or discuss a fair resolution. This process does not affect your statutory rights under UK consumer law.

A service will normally be treated as completed once the agreed tasks have been performed or the appointment has ended. If you ask us to make changes during the visit, those changes may alter the time required or the final amount payable. Our failure to enforce any part of these terms on one occasion does not mean that we waive our right to enforce them later. Any amendment or waiver must be confirmed in writing to be effective.

These terms are intended to work alongside any written quotation, job sheet, service description, or invoice issued for your booking. If there is a conflict between documents, the document with the more specific or later written instruction will usually apply, provided it is lawful. You should retain a copy of your booking confirmation and any subsequent correspondence for your records.

8. Governing law

These Cleaners Tufnellpark terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer protection law gives you the right to bring a claim elsewhere. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and that you are authorised to enter into the agreement on behalf of the property owner or occupier if required. These terms are designed to provide clarity and fairness while allowing cleaning services to be delivered efficiently and safely under a clear contractual framework.