Terms and Conditions for Cleaners Tufnellpark
These Terms and Conditions set out the basis on which Cleaners Tufnellpark provides domestic and commercial cleaning services in the UK. By making a booking, accepting a quotation, or allowing a cleaner to begin work, the customer agrees to these terms. They are designed to keep the service clear, fair, and consistent for both parties, and to explain the rights and responsibilities that apply before, during, and after a cleaning appointment. These terms should be read carefully alongside any service description, booking confirmation, or written quotation issued by Cleaners Tufnellpark.
The services covered by these terms may include standard cleaning, deep cleaning, end-of-tenancy cleaning, and related cleaning tasks agreed in advance. Unless otherwise agreed in writing, all services are provided on a one-off or recurring basis according to the customer’s selection at the time of booking. The exact scope of work depends on the condition of the premises, the time allocated, and the type of service requested. Any variation from the agreed service must be confirmed before the appointment begins, otherwise the cleaner will work only within the original booking details.
In these terms, references to “we,” “us,” and “our” mean the cleaning provider, while references to “you” or “the customer” mean the person or organisation booking the service. These terms apply to all customers using cleaning services in Tufnellpark and elsewhere in the UK, unless a separate written agreement states otherwise. If any part of these terms conflicts with mandatory consumer rights under UK law, the legal rights of the customer will remain unaffected.
Booking process begins when the customer submits a request for a quotation, selects a service, or confirms a preferred appointment slot. Any estimate provided before inspection is based on the information supplied by the customer and may change if the property size, level of soiling, access conditions, or special requirements differ from what was described. A booking is considered provisional until we issue confirmation. Once confirmed, the customer accepts responsibility for ensuring that the details provided are accurate and complete.
To secure a booking with Cleaners Tufnellpark, the customer must provide the essential information needed for planning, including property type, approximate size, cleaning objectives, preferred date and time, and any relevant hazards or restrictions. If the service requires parking access, key collection, security entry, or specific equipment, the customer must disclose this at the time of booking. Failure to do so may lead to delay, limitation of service, additional charges, or cancellation. We reserve the right to decline a booking where the property or requested work is unsuitable, unsafe, or outside the normal scope of our service.
For recurring arrangements, the customer agrees that future visits will follow the schedule confirmed at the outset, subject to reasonable adjustments for holidays, staff availability, and operational needs. We may change the cleaner assigned to a booking without notice, provided the service standards remain appropriate. The customer should review the booking confirmation promptly and notify us of any errors. Where the booking is made on behalf of another person, the booking party remains responsible for payment and compliance with these terms unless otherwise agreed in writing.
Payments must be made in full in accordance with the agreed quotation, invoice, or pricing schedule. Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. The final amount due may change if the actual work carried out differs from the original estimate due to additional rooms, increased dirt levels, extended service time, or extra tasks requested during the appointment. Any such variation will be explained where reasonably practicable.
Payment is normally due on completion of the service, unless the booking is prepaid or a different arrangement has been agreed in advance. For commercial customers or recurring services, we may issue an invoice with a specified payment deadline. The customer must pay using the permitted methods communicated at the time of booking or invoicing. Late payment may result in suspension of future services, administration charges, or recovery action where lawful. Any charges incurred in recovering overdue sums, including reasonable debt collection costs, may be added to the amount owed where permitted by law.
Discounts, promotions, and package prices are valid only for the period stated and may be withdrawn or amended at our discretion, except where a confirmed booking has already been accepted. Promotional pricing may be subject to eligibility conditions, such as minimum service value or specific service type. We are not obliged to apply a discount retrospectively if the customer does not meet the published conditions. Any deposit taken for a booking may be non-refundable where this is clearly stated at the time of sale and where such treatment is lawful.
Cancellations and rescheduling must be made with reasonable notice. If the customer cancels or changes a booking after confirmation, we may charge a cancellation fee depending on the notice given and any costs already incurred. Where the customer cancels within a short period before the appointment, or fails to provide access when the cleaner arrives, the full or partial service fee may still be charged. This is because the reserved time cannot usually be reallocated at short notice.
If the customer wishes to reschedule, we will make reasonable efforts to offer an alternative date. However, alternative times are subject to availability and cannot be guaranteed. Repeated changes may affect pricing, availability, and service continuity. If we need to cancel or reschedule a booking for operational reasons, we will aim to provide notice as early as possible and offer a new appointment or refund any prepaid amount for the cancelled part of the service. Our responsibility in such cases is limited to the amount paid for the affected appointment, except where otherwise required by law.
We may also cancel a booking without liability if the property conditions present a serious health and safety risk, if access is denied, if the customer behaves abusively, or if the customer requests work outside the agreed scope that cannot reasonably be performed. In such cases, any fee already paid may be retained or partially retained to cover time, travel, or administrative costs, subject always to applicable consumer law and fairness requirements.
Liability is limited to losses or damage caused directly by our negligence, breach of contract, or failure to provide reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. The customer is responsible for removing or securing fragile, valuable, or sentimental items before cleaning begins, unless we have expressly agreed in writing to handle those items.
We do not accept liability for pre-existing damage, hidden defects, wear and tear, or issues caused by materials and surfaces that are not suitable for standard cleaning methods. This includes, for example, delicate finishes, poorly fixed fittings, unstable furniture, old stains that cannot be removed without specialised treatment, and items that deteriorate due to age or prior misuse. Where we are asked to clean potentially sensitive materials, the customer should inform us in advance so that appropriate precautions can be taken.
If any damage is alleged, the customer must notify us as soon as reasonably possible and provide sufficient detail to allow an investigation. We may ask for photographs, access to the affected area, or supporting information. Where liability is accepted, our obligation is limited to repairing the damage, arranging reasonable replacement, or paying the fair value of the loss, at our discretion and within the limits allowed by law. We will not be liable for indirect losses, loss of profit, loss of opportunity, or any consequential damage arising from the service, except where such exclusion is prohibited by statute.
Waste regulations are an important part of how cleaning services are carried out responsibly. Unless specifically agreed otherwise, our cleaners will remove only the waste generated directly from the cleaning process, such as packaging, disposable cloths, or small amounts of non-hazardous debris produced during the service. The customer remains responsible for arranging the lawful disposal of household rubbish, bulky waste, trade waste, or any material not connected to the cleaning task.
We will not handle hazardous waste unless this has been expressly agreed in writing and can be carried out in compliance with applicable law. Hazardous waste may include chemicals, sharp objects, bodily fluids, mould contamination, asbestos-related material, medical waste, or any substance requiring specialist disposal. If such items are discovered during the service, the cleaner may stop work in the affected area and report the issue to the customer. The customer must ensure that the premises comply with all relevant waste and environmental obligations before and after the visit.
Where waste is moved, bagged, or prepared for collection as part of the service, the customer must provide suitable bins, skips, or collection arrangements unless otherwise agreed. We may decline to remove waste that is excessive, unsafe, offensive, or likely to breach regulatory obligations. The customer agrees not to require any cleaner from Cleaners Tufnellpark to dispose of waste unlawfully or in a manner that could expose either party to fines, penalties, or enforcement action. All waste-related instructions must therefore be lawful, practical, and consistent with UK regulations.
Access, keys, and property condition remain the customer’s responsibility unless otherwise agreed. The customer must ensure safe entry, sufficient lighting, water, and electricity where needed, and a working environment free from unnecessary hazards. If the cleaner cannot access the property or is prevented from completing the service due to an issue within the customer’s control, the appointment may be treated as cancelled and charged accordingly. The customer should also ensure that pets are secured and that vulnerable persons are not placed at risk during the service.
The cleaner may refuse to use equipment, materials, or products supplied by the customer if they appear unsafe, unsuitable, or incapable of delivering reasonable results. Where the customer supplies their own cleaning products, we are not responsible for any harm, staining, damage, or ineffective cleaning caused by those products. The customer should keep all instructions accurate and up to date, especially where allergies, sensitivities, security systems, or special access requirements exist. Any failure to provide accurate information may affect the quality, timing, and scope of the service.
Complaints and disputes should be raised promptly so that we can assess the matter and, where appropriate, put things right. We aim to deal with concerns fairly and in good faith, but the customer must allow a reasonable opportunity for review before taking further action. If any part of the service is found to fall below the agreed standard, our liability will be limited to re-performing the relevant part of the work or offering a fair adjustment, where appropriate and lawful. Nothing in this section affects the customer’s statutory rights.
Force majeure applies where performance is delayed or prevented by events beyond reasonable control, including severe weather, fire, flood, transport disruption, public health restrictions, strikes, supply shortages, utility failure, or government action. In such circumstances, neither party will be treated as in breach for the period of disruption. We will make reasonable efforts to rearrange the service, but we are not responsible for losses arising from events that could not reasonably have been avoided.
Data and records connected to a booking may be retained for administrative, accounting, legal, and service management purposes. Any personal information will be handled in accordance with applicable UK data protection law and our privacy practices, where relevant. By booking a service, the customer acknowledges that certain information must be collected to administer the contract, process payment, and maintain service records. We will not use customer information for purposes unrelated to the performance of the contract unless permitted by law.
Governing law and jurisdiction: These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms, the booking process, or the cleaning service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
