Privacy Policy - Cleaners Tufnellpark

This Privacy Policy explains how Cleaners Tufnellpark collects, uses, stores, shares, and protects personal data relating to our customers in the Tufnellpark area. It applies to all Cleaners Tufnellpark customers in area and is designed to meet the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to handling personal information fairly, lawfully, and transparently. This policy applies to information collected when you request a quote, make a booking, receive cleaning services, communicate with us, or otherwise engage with Cleaners Tufnellpark in connection with our services.

1. Personal Data We Collect

We only collect data that is necessary for providing our cleaning services, managing our relationship with you, and meeting legal obligations. The types of data we may collect include:

Identity data: such as your name and title.
Contact data: such as your address, email address, and telephone number.
Service data: details about the cleaning service requested, property access instructions, booking dates, and special service requirements.
Payment data: payment status, billing records, and transaction details. We do not keep full card details where payment processing is handled securely by a third party.
Communication data: records of emails, messages, notes from calls, and customer feedback.
Technical data: if you interact with our online systems, we may collect basic device and usage information, such as IP address and browser type, where necessary for security and administration.
Legal and compliance data: information needed to meet tax, accounting, insurance, or regulatory obligations.

We do not intentionally collect special category data unless it is necessary and you choose to provide it. Special category data may include information about health, disability, or access needs. If you provide such information, we will only use it where there is a lawful basis to do so and where appropriate safeguards are in place.

2. How We Use Your Data

Cleaners Tufnellpark uses personal data for the following purposes:

to respond to enquiries and provide quotations;
to arrange and deliver cleaning services;
to manage bookings, rescheduling, cancellations, and service changes;
to process payments and maintain records;
to communicate service updates or important information;
to handle complaints, feedback, or dispute resolution;
to protect the security of our business, staff, and customers;
to comply with legal, accounting, and tax obligations;
to improve our services, where allowed by law.

We use your data only for specified and legitimate purposes. We will not use it in a way that is incompatible with those purposes unless we are required or permitted to do so by law.

3. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for each processing activity. Depending on the context, Cleaners Tufnellpark relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, carrying out cleaning services, and handling related communications.

Legal Obligation

We may process and retain information where required to comply with legal duties, including tax rules, accounting requirements, insurance obligations, and other applicable laws.

Legitimate Interests

We may process data on the basis of our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include running and improving our business, preventing fraud, maintaining security, and keeping business records.

Consent

In limited situations, we may rely on your consent, for example if we need to process certain optional information or send particular forms of communication where consent is required. You can withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

We will always identify the most appropriate lawful basis before using your personal data.

4. Sharing Your Personal Data

We may share personal data with trusted third parties when necessary for service delivery, business operations, or legal compliance. These third parties may act as processors or independent controllers depending on the service they provide.

Examples of processors and service providers may include:

Payment processors that handle secure payment transactions;
IT and hosting providers that support our systems, storage, and communication tools;
Accounting and bookkeeping providers that help with financial records and compliance;
Administrative service providers who assist with scheduling, documentation, or customer management;
Insurance, legal, or professional advisers where necessary for risk management and compliance.

We require processors to act only on our instructions, to keep personal data secure, and to use it only for the agreed purpose. Where data is shared with another controller, they will be responsible for their own use of the data in accordance with data protection law.

We do not sell your personal data.

5. International Transfers

If any of our processors store or access data outside the United Kingdom, we will ensure appropriate safeguards are in place. This may include UK adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms approved under data protection law.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods may vary depending on the type of data and the reason for processing.

Customer and booking records are typically retained for the period needed to manage the service relationship and to handle follow-up matters.
Financial and tax records are kept for the period required by applicable tax and accounting laws.
Complaint or dispute records may be retained for longer where needed to resolve issues or defend legal claims.
Consent records are kept so we can demonstrate compliance.

When personal data is no longer needed, we will delete it securely or anonymise it so it can no longer identify you. We review retention regularly to make sure data is not kept longer than necessary.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to reflect the nature of the data and the risks involved.

Such measures may include access controls, secure storage, staff confidentiality obligations, password protection, and limiting access to personal data on a need-to-know basis. While no system can be guaranteed completely secure, we take reasonable steps to protect the information we hold.

8. Your Rights

As a data subject under UK GDPR, you have a number of rights in relation to your personal data. These rights may be subject to legal limitations, but we will respond to all requests in line with applicable law.

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete data.
Right to erasure: in certain circumstances, you may ask us to delete your data.
Right to restriction: you may ask us to limit how we use your data in certain situations.
Right to data portability: where applicable, you may request your data in a structured, commonly used format.
Right to object: you may object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

If you exercise any of these rights, we may need to verify your identity before responding. We will aim to respond within the time limits set by law.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to raise a complaint with the relevant data protection authority. We encourage you to contact us first so we can try to resolve the issue promptly and fairly.

We are committed to respecting your privacy and handling your information responsibly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it is published or otherwise communicated. Please review this policy periodically to stay informed about how we protect your personal data.

Last reviewed: 2026