These Terms and Conditions set out the basis on which Cleaners Tufnell Park provides domestic and commercial cleaning services within its service areas in the United Kingdom. By placing a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Cleaners Tufnell Park.
These terms apply to all services supplied by Cleaners Tufnell Park, whether booked online, by message, or through any other method approved by us. If you do not agree to these terms, you must not book or use our services.
In these Terms and Conditions, the following words have the meanings set out below.
Client means any individual, company, or organisation requesting or using cleaning services from Cleaners Tufnell Park.
Company means Cleaners Tufnell Park, the cleaning service provider.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, deep cleaning, office cleaning and related tasks as agreed.
Cleaner means any individual engaged by the Company to perform the Services.
Service Area means the geographical areas in which the Company offers its services from time to time, including Tufnell Park and surrounding districts.
Booking means a confirmed request for Services accepted by the Company.
2.1 Bookings may be requested through our online forms or any other booking method made available by the Company from time to time.
2.2 All bookings are subject to availability and confirmation by the Company. A booking is not considered confirmed until the Company has issued an explicit booking confirmation specifying the date, time, and type of service.
2.3 The Client is responsible for providing accurate information when requesting a booking, including property size, condition, required tasks, access instructions, and any special requirements. Inaccurate or incomplete information may result in changes to the quoted price, additional charges, or the service not being carried out.
2.4 The Company reserves the right to refuse any booking request at its sole discretion, including where the property is outside the Service Area or where the conditions are unsuitable or unsafe for the Cleaner to work.
2.5 The Client must ensure that adequate access is available at the scheduled time of service. This includes providing correct keys, access codes, entry instructions, and, where relevant, arranging for building or concierge permissions. Failure to provide access may be treated as a late cancellation and charged accordingly.
3.1 The Services to be provided will be as set out in the booking confirmation or as otherwise agreed in writing between the Client and the Company.
3.2 The Company will use reasonable skill and care to provide the Services in a professional manner and in line with generally accepted cleaning standards for similar services in the United Kingdom.
3.3 Cleaning checklists or descriptions provided by the Company are indicative and may be adapted by the Cleaner on site according to the time booked, the condition of the property, health and safety requirements, and any reasonable instructions from the Client.
3.4 The Company does not guarantee the removal of all stains, marks, or build up. Results will depend on material type, age, and previous treatment. The Cleaner will not attempt any process that they consider unsafe or likely to damage surfaces.
3.5 The Client must inform the Company in advance of any delicate, high value, or unusually fragile items or surfaces and provide appropriate cleaning instructions. This includes but is not limited to specialist flooring, antique furniture, expensive artworks, and electrical equipment.
4.1 The Client agrees to provide a safe working environment for the Cleaner, including functional lighting, running water, and adequate ventilation.
4.2 The Client must ensure that the property is reasonably free of obstacles and hazards prior to the Cleaner’s arrival. The Cleaner may refuse to work in areas that present a risk to health or safety.
4.3 The Client must store valuables and personal items securely. The Company is not responsible for any loss of cash or unsecured valuables unless caused by the Company’s proven negligence or that of its Cleaner.
4.4 The Client must not directly employ, contract, or solicit any Cleaner introduced by the Company for separate work, other than through the Company, for a period of 12 months from the last service date. If this clause is breached, the Client may be liable for a reasonable introduction or recruitment fee.
5.1 Prices for Services will be provided in advance, either as an hourly rate, fixed fee, or a combination of these, and confirmed in the booking confirmation.
5.2 Any quotation provided prior to an on site assessment is based on the information supplied by the Client. If on arrival the property differs significantly from the description provided, the Company reserves the right to revise the price or alter the scope of the Service.
5.3 Unless expressly stated otherwise, all prices are in pounds sterling and inclusive of any applicable value added tax or similar sales tax that the Company is required to charge under UK law.
5.4 The Company reserves the right to adjust its prices from time to time. Price changes will not affect confirmed bookings already accepted by the Company, unless the Client requests modifications to the service.
6.1 Payment terms will be confirmed at the time of booking. The Company may require payment in advance, on the day of service, or by invoice after service, depending on the type of booking and Client status.
6.2 Payment methods accepted will be notified by the Company and may include card payments, bank transfers, or other forms of electronic payment. Cash payments, where accepted, must be made directly in accordance with the Company’s instructions and not solely to the Cleaner unless authorised.
6.3 For regular services, the Company may set up a recurring payment arrangement or periodic invoicing. The Client must ensure that payment details remain valid and that sufficient funds are available.
6.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel further services and to charge interest on overdue sums at the statutory rate allowable under UK law, as well as reasonable costs of collection.
7.1 The Client may cancel or reschedule a booking by providing notice within the minimum time period specified by the Company at the time of booking. If adequate notice is given, no cancellation fee will usually be charged.
7.2 Cancellations or rescheduling requests made after the minimum notice period may incur a late cancellation fee, which may be up to the full value of the booked service, depending on the circumstances and the type of service.
7.3 If the Cleaner is unable to gain access to the property at the scheduled time due to circumstances within the Client’s control, this may be treated as a late cancellation and charged accordingly.
7.4 The Company reserves the right to cancel or reschedule a booking in the event of unforeseen circumstances, including staff illness, severe weather, transport disruption, or other events beyond the Company’s reasonable control. In such cases, the Company will endeavour to offer an alternative appointment as soon as reasonably possible.
8.1 The Company aims to deliver Services to a high standard. If the Client is dissatisfied with any aspect of the service, they must notify the Company as soon as possible, and in any event within 48 hours of completion of the service.
8.2 Upon receipt of a complaint, the Company may request details and evidence of the issue, and may offer a follow up visit or other remedy at its discretion, where it considers the complaint justified.
8.3 The Client must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any alleged issues. The Company will not be liable for work carried out by third parties engaged by the Client to remedy or repeat the Services.
9.1 The Company maintains appropriate liability insurance in line with industry practice. Details of cover can be provided upon reasonable request.
9.2 The Company will be liable for direct loss or damage to the Client’s property only where such loss or damage is caused by the proven negligence or wilful misconduct of the Company or its Cleaners, and only to the extent that such loss or damage is reasonably foreseeable.
9.3 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of business opportunity.
9.4 The Company’s total liability to the Client in respect of any single claim or series of connected claims arising out of or in connection with the Services will not exceed the total amount paid by the Client for the specific service in question, subject to any mandatory legal limits that cannot be excluded under UK law.
9.5 The Company will not be liable for any existing damage, wear and tear, deterioration, or defects in property, fixtures, or fittings. This includes damage arising from the use of standard cleaning methods on items that are not suitable for such treatment where the Client has failed to notify the Company in advance.
9.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other matter that cannot be limited or excluded under UK law.
10.1 The Company will carry out the Services in accordance with applicable health and safety legislation and reasonable industry practices.
10.2 The Client must inform the Company in advance of any known health, safety, or environmental hazards at the property, including but not limited to structural issues, hazardous substances, infestations, or areas contaminated with bodily fluids or sharp objects.
10.3 The Company is not a licensed hazardous waste carrier and will not handle or remove clinical waste, chemical waste, or any materials classified as hazardous under UK waste regulations. This includes syringes, medical waste, asbestos, and certain chemical residues.
10.4 The Cleaner will dispose of routine household waste only using bags and bins provided by the Client, in accordance with the local collection rules applicable to that property. The Company does not provide large scale waste removal, bulky waste collection, or disposal of items such as furniture, appliances, or construction debris unless specifically agreed as an additional service.
10.5 The Client is responsible for ensuring that any waste left at the property for collection complies with local authority requirements. The Company will not be held responsible for fines or penalties resulting from non compliant waste where the Client has instructed the Cleaner to dispose of items contrary to local regulations.
11.1 If the Client provides keys, access cards, or codes to the Company, these will be stored and used with reasonable care and only for the purpose of delivering the agreed Services.
11.2 In the event of lost keys directly attributable to the Company, the Company’s liability will be limited to the reasonable cost of key cutting or, where necessary, lock replacement, subject to prior agreement and supporting evidence. The Company will not be liable for consequential losses related to access delays.
12.1 The Company collects and processes personal data in order to manage bookings, provide Services, and operate its business. This may include contact details, property information, and payment related information.
12.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal data secure and only retain it for as long as necessary for the purposes for which it was collected or as required by law.
13.1 The Company will not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include extreme weather, strikes, transport disruption, accidents, public health emergencies, or utility failures.
13.2 In such circumstances, the Company will notify the Client where practicable and will use reasonable endeavours to resume services as soon as reasonably possible.
14.1 For ongoing or regular services, either party may terminate the arrangement by giving written notice in accordance with any notice period specified at the outset of the service.
14.2 The Company may terminate the provision of Services immediately where the Client is in material breach of these Terms and Conditions, including failure to pay sums due, unsafe working conditions, abusive behaviour towards Cleaners, or attempted direct engagement of Cleaners.
15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings.
15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking. Continued use of the Services after any changes take effect will constitute acceptance of the updated terms for future bookings.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the law of England and Wales.
16.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with your booking confirmation and any other written agreements expressly referenced, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements.
By placing a booking with Cleaners Tufnell Park, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Our cleaners Tufnell Park are dedicated in providing you high-quality cleaning services at consistently low prices.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(65)
