This Privacy Policy explains how Cleaners Tufnell Park collects, uses, stores, and protects personal data of all customers and prospective customers using our cleaning services in the Tufnell Park area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to processing your personal data lawfully, fairly, and transparently.
This Privacy Policy applies to all Cleaners Tufnell Park customers and potential customers located in the Tufnell Park area who enquire about, book, or use our cleaning services. It applies whether you contact us online, by post, or in person, and whether you are a private individual, tenant, landlord, agent, or business customer.
Cleaners Tufnell Park is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed, in line with applicable data protection laws.
We may collect and process the following categories of personal data when you engage with our services:
Identification and contact details such as your name, address, property details in the Tufnell Park area, billing address, and preferred contact method. Contact information such as your email address and other details you choose to provide so that we can communicate with you about bookings, quotations, and service updates. Service-related information such as the type of cleaning service requested, property access instructions, notes about particular cleaning requirements, booking history, and feedback about our services. Payment-related information such as payment method details collected and processed by our chosen payment processors. We do not store full card details on our own systems but may retain transaction references for accounting and record-keeping. Communications and correspondence such as messages, enquiries, complaints, and any information you provide when you contact us for support or to make a request.
We collect your personal data directly from you when you contact us for a quote, make a booking, request a service, pay for a service, or communicate with us in any way. We may also receive personal data from third parties where you have given them permission to share your details with us, for example letting agents or landlords arranging cleaning on your behalf.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, this may include:
Contract performance where processing is necessary to provide our cleaning services, manage your bookings, respond to your requests, and fulfil our contractual obligations. Legal obligation where we must process certain information to comply with tax, accounting, or other legal requirements. Legitimate interests where we process your data for our legitimate business interests, such as improving our services, managing our relationship with you, handling queries, and ensuring the security of our operations. When relying on legitimate interests, we balance these interests against your rights and expectations. Consent where you have given us clear consent to process your personal data for specific purposes, such as receiving optional updates or marketing communications. You can withdraw your consent at any time.
We may use your personal data for the following purposes:
To provide and manage cleaning services in the Tufnell Park area, including arranging access, tailoring services to your instructions, and completing bookings. To respond to enquiries, provide quotations, and handle requests or complaints. To manage payments, invoices, and accounting records associated with your bookings. To plan staffing, logistics, and operational requirements for our cleaners. To maintain and improve the quality, safety, and reliability of our services. To send you important service communications about booked or ongoing services, changes to our terms, or updates to this Privacy Policy. To send you optional marketing information about our services where permitted by law and, where required, with your consent.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors help us provide services and may include:
Payment processing providers who handle secure payment transactions and verification. IT and software service providers who support our booking systems, communication tools, and data storage. Professional advisers such as accountants or legal advisers where required for business or compliance purposes. Service partners such as individual cleaners or cleaning teams who need limited information to carry out your booked service at the correct address and according to your instructions.
All processors are required to process your personal data only in accordance with our written instructions, to keep it secure, and to comply with applicable data protection laws.
Where any of our service providers or IT systems involve transferring personal data outside the United Kingdom or European Economic Area, we ensure that appropriate safeguards are in place. These may include using countries that have been granted an adequacy decision or entering into standard contractual clauses or equivalent legal mechanisms to protect your data.
We retain your personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting, or reporting requirements.
In general, booking and service-related records are retained for a period that allows us to manage ongoing services, respond to queries or complaints, and meet tax and accounting obligations. Communications and correspondence may be retained for a reasonable period to handle enquiries, improve services, and maintain a record of our interactions. Where we rely on consent for marketing communications, we will retain your contact details for this purpose until you opt out or withdraw your consent, or until we determine the data is no longer needed.
When personal data is no longer required, we will delete or anonymise it in a secure manner.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricted access to systems, the use of secure technologies, and staff awareness of data protection responsibilities. While we strive to protect your data, no method of transmission or storage is entirely risk-free, and we cannot guarantee absolute security.
Under UK data protection law, you have several rights in relation to your personal data processed by Cleaners Tufnell Park. Subject to certain conditions and exemptions, these rights include:
Right of access the right to request confirmation that we process your personal data and to receive a copy of that data. Right to rectification the right to request correction of inaccurate or incomplete personal data. Right to erasure the right to request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies. Right to restriction of processing the right to request that we limit the processing of your data in certain circumstances, such as while we verify its accuracy or consider an objection. Right to object the right to object to processing based on our legitimate interests or to direct marketing, including any profiling related to such marketing. Right to data portability the right to receive personal data you provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller where processing is based on consent or contract and carried out by automated means. Right to withdraw consent where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the timeframes required by law.
If you are concerned about how Cleaners Tufnell Park handles your personal data, we encourage you to contact us first so we can try to resolve your concerns. You also have the right to lodge a complaint with the UK Information Commissioner's Office or another relevant supervisory authority, depending on where you live or work.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply to all customers in the Tufnell Park area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
Our cleaners Tufnell Park are dedicated in providing you high-quality cleaning services at consistently low prices.
Price List
| Carpet Cleaning | £ 55 |
| Upholstery Cleaning | £ 55 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 13.50 |
| Regular Cleaning | £ 13.50 |
| Office Cleaning | £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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